Customer Success Stories category
From Chat Chaos to Clarity A leading Australian enterprise provider faced challenges in manually processing and analysing chat interactions with access seekers. Skillfield implemented an automated solution leveraging Alteryx, Tableau, and Starburst, streamlining data visualisation and interaction analysis. This innovation reduced manual effort, introduced automated updates, and enhanced decision-making through advanced driver tree visualisation. The Problem The client’s technicians manually recorded and…
Turning Tech Debt into Tech Cred A fast-paced internal development team faced mounting operational risk due to technical debt and lack of foundational infrastructure. Without backups or redundancy, their critical database-driven application was vulnerable to catastrophic failure. Skillfield stepped in to audit, uplift and secure the environment – eliminating single points of failure, implementing backups, and embedding best practices.…
From Data Overload to Real-Time Security A leading telecommunications provider faced significant challenges in detecting Advanced Persistent Threats (APT) with vast amounts of security data. Skillfield implemented a Machine Learning (ML) and Big Data (BD) driven solution using Databricks to enhance threat detection capabilities. By structuring unstructured data logs, developing ML models, and integrating causation analysis, the client achieved real-time threat…
Major Organisation Makes Major Technology Decision A major organisation sought to enhance its cyber security capabilities but faced challenges in selecting the right technology tool. With over 120 requirements spanning multiple teams, reaching a consensus was difficult. Skillfield led a structured evaluation process, balancing diverse priorities and providing a data-driven comparison of leading solutions. This approach…
Sensitive Data Anonymisation for Secure Innovation A leading telecommunications company faced challenges protecting data privacy while enabling efficient testing and development within its environment. Their production datasets contained millions of records with sensitive personally identifiable information (PII), posing security and regulatory risks when shared across environments. Skillfield developed a robust anonymisation solution that masked PII while…
Optimising Big Data Query Frameworks for Efficiency A leading organisation in the cyber security sector partnered with Skillfield to resolve critical data processing delays impacting threat detection. Skillfield delivered a tailored solution that not only addressed their immediate challenges but also future-proofed operations with a robust, scalable and efficient framework, ensuring the organisation could meet its evolving data processing demands.…
Bring Reporting Home! Fuelled by the need for leadership and process improvements within their reporting operations, our client turned to Skillfield for onshoring and elevating their performance & operational reporting. The Problem Our client faced significant skill gap challenges with their offshore reporting partner, which hampered collaboration and led to missed opportunities for value creation…
Empowering an Energy Leader with Gen AI Strategy Our client, a prominent Australian energy provider, sought to leverage AI innovation but recognised that without a clear AI Strategy, there is a significant risk of missing out on AI’s full potential to scale, innovate and align with broader business goals. The Problem A leading Australian energy provider sought…
A Top-Tier MSSP’s new security platform with Skillfield A prominent Australian Managed Security Service Provider (MSSP) partnered with Skillfield to design, build and implement a security platform to improve stability and achieve compliance with government standards. The Problem A prominent Top-Tier Australian Managed Security Service Provider (MSSP) was in search of a security platform that…
